Donut Circuit Support

If the old device still has your save, keep it intact and connect it so eligible progress can sync. On the other device, use Settings → Account → Sign In with the same Apple or Google account originally linked to the game. Use the same sign-in provider even if both accounts share an email address. Guest progress may be unrecoverable if its credentials were lost. Contact support before clearing app data, uninstalling or replacing a save.

Compare the progress, coins and boosters before confirming. Use Saved Account opens the existing linked save and can discard the guest save after confirmation. Keep Guest keeps the current guest. Replace Existing, when offered, overwrites the linked gameplay save with the guest’s whole save. A device-versus-cloud conflict may also offer Decide Later. Only the chosen save is used. If you are unsure, keep both devices as they are and contact support.

Check your connection and the provider account selected in the sign-in window. If the app offers Try Again or Start Fresh, try recovery first if you want to keep the old progress. Starting fresh opens a separate guest and does not restore the old save.

Restart the app and check for an update. Preserve your save while troubleshooting.

Check the order status with Apple or Google. With the original store and game accounts on the original platform, open Settings → Account → Restore Purchases. Keep the original game account active while we check missing items. Avoid repeating a pending checkout. Request store refunds through Apple or Google.

Reconnect, reopen the relevant Shop or Daily Wheel screen and use CHECK REWARD when shown. The game checks whether an earlier reward was verified. An unfinished ad earns no reward. On supported reward paths a retry may become available about two minutes after the original attempt began. This is retry eligibility. Verification or delivery can take longer. An eligible late signed confirmation is credited once. If the message persists, tell us the reward feature, approximate time and whether the ad finished. Keep the app data and original game account intact.

Check the reward indicators in Shop. Standard players choose between the free and rewarded claim first. Verified Premium can use the eligible ad-free claim. The daily reset follows UTC.

Look for the claim in Shop. An eligible verified grant adds one Undo to your booster inventory for later use. The daily limit applies even if you already have Undo.

Check the free spin and remaining additional spins on the Wheel screen. Let any pending attempt reconcile before using another spin.

The bonus is available on eligible first clears. If the rewarded ad is unavailable or interrupted, you can continue with the base level reward. If you believe you earned a bonus that is missing, send the level number, approximate time and whether the ad finished or you used verified Premium.

Check both Settings → Notifications in the game and notification permission in your device settings. Turning the in-game preference off cancels local reminders and requests remote unregistration when connected. If a reminder or remote notification is missing, tell us the platform, build and when you expected it.

Use Settings → Ad Privacy Choices when shown to reopen Google’s Privacy Options and change the choices it offers, including Analytics storage where available. On iOS, change tracking permission separately in iOS Settings. Email us for help with an applicable privacy request. Privacy Policy

Use Settings → Danger Zone → Delete Account where available. If you cannot access the app or account, the app sends you to support, or deletion remains unconfirmed, email us and say you want to delete your Donut Circuit account. We will need to verify ownership before processing a support-assisted deletion. Delete Account