Donut Circuit Delete Account and Data

Request deletion in the app

1. Connect to the internet and open Donut Circuit with the account you want to delete.
2. Open Settings → Danger Zone → Delete Account. When deletion is available, tap DELETE, review what will be removed, and confirm DELETE ACCOUNT.
3. Complete any ownership check in the app. If asked to sign in again, use the Apple or Google account currently linked to that game account. For a guest, the app needs to verify the active guest session.
4. Wait for the app to confirm completion. If it offers Try Again, follow the on-screen instruction. If it shows Open Support, or you cannot finish the request, use the email option below.

The app may need to reconcile pending purchases or rewards. This can prevent a request from starting or delay completion. A request that has been sent or is being checked is pending. Opening the deletion screen, signing out or losing access to the account does not confirm completion. Earlier signed iOS and Android builds demonstrated deletion and acknowledgment on another connected device. The exact screens, pending-state recovery and device cleanup in the final release candidate still require verification.

Request deletion through support

Email support@altheagroup.net and say you want to delete your Donut Circuit account. Use this option if the app is unavailable, you cannot sign in or verify a guest, or the app cannot confirm your request. Include your device platform and app version if known, and describe any pending purchase or reward. Support will verify ownership before processing deletion. An email or an acknowledgment of receipt is a request. Wait for explicit confirmation that deletion is complete. Never send passwords, verification codes, authentication tokens or full payment-card details.

To delete support correspondence, email a correspondence deletion request.

What happens after completion

• Game account and cloud progress. Verified completion removes the Donut Circuit account identity and its account-owned cloud progress and related game data covered by the request. This includes progress and balances held in that save.
• Device copies. In the completed in-app flow, the requesting device clears that account’s local game data and opens a new Level 1 guest when connected. On another device, reconnect and open the game. If it confirms Account Deleted, choose CONTINUE to clear that account’s local data and start a new guest. Offline copies and operating-system backups may remain until that device reconnects and processes deletion or until you remove those copies separately. For an email request, ask support how to handle any remaining device copies.
• Records retained for limited purposes. We may keep limited deletion verification, security, transaction and refund records needed to confirm completion, prevent fraud or duplicate settlement, resolve disputes or meet legal obligations.
• Store records and benefits. Apple and Google manage their own purchase histories and refunds. Account deletion does not erase store records or issue a refund. Delivered consumables do not automatically move to a new game account. Contact support before deletion if a purchase is pending or you rely on a permanent store benefit. Restoration after deletion requires store and account ownership verification.

Use the same request process to delete an inactive account.