Hex Color Codes Support
Need help with Hex Color Codes? Start here.
Hex Color Codes is available on iPhone, iPad and Android. The core color tools remain free.
Photo-tool availability: Hex Color Codes 4.0.1 is available on iOS and Android, including Pick from Photo and Auto Palette from Photo. The core color tools remain free.
Getting Started
- Create or edit a color using the color editor.
- Save colors you want to keep, with their exact HEX and RGB values.
- Favorite the colors you use most.
- Group five colors into a palette. Publishing it to Discover needs an account.
- Sign in to keep your saved colors available across supported devices, or continue as a Guest.
- Browse Discover to see public palettes from other users, search them, and filter them by color.
FAQ
Do I need an account?
No sign-up is needed. If you continue as a Guest, the app creates an anonymous account so you can save and edit colors. Guests can build palettes, but publishing a palette to Discover needs an account. Sign in to keep saved colors available across devices. Guests do not receive or earn finite Credits; a Guest can use the photo tools with an active Pro subscription.
How do I sign in?
Sign in with email and password, Google, Facebook, or Sign in with Apple on iPhone, iPad and Android, or continue as a Guest.
How does Pick from Photo work?
Open Create → Pick from Photo and choose a photo from your device. Move the eyedropper to sample a precise color, then continue through the color editing and saving workflow. The photo is processed on your device; selecting it does not publicly upload it. Photo tools require Credits or active Pro.
How does Auto Palette from Photo work?
Open Create → Auto Palette from Photo and select a photo to extract five colors. Refine the shades, then save or publish using the options in the app. Publishing to Discover needs an account. Choosing a photo does not publish that photo.
Who receives the 5 Welcome Credits?
Eligible signed-in users receive 5 Welcome Credits once. Google, Apple and Facebook sign-ins are eligible; email/password accounts need a verified email address. Guests are not eligible. Reinstalling, signing in again, or deleting and recreating an account does not promise another Welcome grant. Five Welcome Credits are not a universal maximum balance.
When is a Credit used?
One usable photo-tool session consumes 1 Credit. Cancelling the photo picker or leaving before the session becomes usable does not charge a Credit. Once the session is usable, leaving without saving does not mean the Credit was never used. Active Pro sessions do not deduct finite Credits.
How do rewarded ads give Credits?
Eligible signed-in users can voluntarily watch a rewarded ad for +1 Credit. The server must verify the reward before it is added; the ad closing or showing a completion message is not enough. Ad availability and eligibility can vary. Permanent Remove Ads does not remove this optional reward choice.
The ad finished but my Credit is missing. What should I do?
A reward can still be awaiting verification. Keep an internet connection and allow the app to refresh. If Check Again appears, use it to recheck the same reward. A pending or unverified reward has not added a Credit yet; do not assume every ad view qualifies. If the status does not resolve, contact support with your app version and the approximate time of the attempt. Do not send passwords or purchase tokens.
Why is Earn More Credits not visible?
Earn More Credits is offered in supported builds to a signed-in account with an already server-verified rewarded Credit, a known finite balance below 5, and no active Pro subscription. It may be hidden while eligibility, balance or subscription status is unknown. This is a rule for showing the action, not a maximum Credit balance. Guests cannot earn finite Credits; active Pro users already have unlimited photo-tool access.
What does Pro include?
Monthly and yearly auto-renewable Pro subscriptions provide unlimited Pick from Photo and Auto Palette from Photo, no finite Credit deductions for Pro Tools, and no forced ads while the subscription is active. Pro can be used as a Guest. It is not a lifetime purchase and does not include permanent Remove Ads. Check the storefront’s localized price and billing terms before buying.
How do I remove ads?
Permanent Remove Ads is a separate one-time, non-consumable purchase. It suppresses forced ads; an active Pro subscription also suppresses forced ads for its active period. Remove Ads does not give unlimited Pro Tools. Purchases belong to your Apple App Store account on iOS and iPadOS, or your Google Play account on Android. Purchase restoration depends on your store account and platform.
How do I restore a purchase or check delayed activation?
Use Restore Purchases with the same Apple or Google Play account that made the purchase and an internet connection. A pending payment does not activate Pro until the store confirms it. Check that the store still shows the purchase or an active subscription. Signing into Hex Color Codes alone does not transfer store purchases between platforms. If a purchase-linked Credit bonus is offered, it requires eligible sign-in and backend verification; restoring does not repeatedly reset spent bonus Credits.
How do I manage or cancel Pro?
Use Apple subscription management (Settings → your name → Subscriptions) or Google Play subscriptions with the original store account. On Apple, cancel at least 24 hours before the current period ends; on Google Play, cancel before the listed renewal date. Cancellation normally leaves access for the period already paid for, subject to store rules, refunds or revocation. Deleting the app or your HCC account does not automatically cancel the subscription.
Is there an Android version?
Yes. Hex Color Codes 4.0.1 is available on Google Play. Version 4.0.1 is also available for iPhone and iPad through the existing App Store listing.
I used an earlier version. What happens to my data?
Updates use the same App Store listing. Existing accounts and saved colors are supported, and eligible permanent Remove Ads purchases can be restored through the original store account. If an update or restoration does not look right, contact support.
How do I delete my account?
Open Settings → Danger Zone → Delete Account → Review & Delete, review the data, then use Delete Account (or Delete Guest Account) and confirm Delete Everything. Account deletion does not automatically cancel Apple or Google Play subscriptions. Cancel them separately in the marketplace. See the full deletion instructions and retained-record explanation.
Which terms apply to the iOS app?
The Apple Standard EULA governs the licensed iOS and iPadOS app. Our Terms of Use explain supplementary service rules, subscriptions and Credits. Our Privacy Policy explains data handling.
Account & Data
Deleting an account removes its authentication account, saved colors and published palettes. Limited Credit, purchase-verification and anti-abuse records remain as described in the Privacy Policy. Account deletion is separate from cancelling a subscription or requesting a store refund.
If you cannot open the app, use the account-deletion request page or email support@altheagroup.net. Include the account email if applicable and your sign-in method; never send passwords, authorization codes or payment credentials.
Contact Support
Email us at support@altheagroup.net.
To help us respond quickly, please include:
- Hex Color Codes app version (found in the app's Settings/About screen)
- Your device model, operating system and version (iOS, iPadOS, or Android)
- A description of the issue
Please don't send passwords, payment-card details, authentication tokens, or private keys in a support email — we will never ask for these.