Delete Your Hex Color Codes Account

You can permanently delete your Hex Color Codes account, saved colors and published palettes directly in the app. Some verification records remain, as explained below. The app shows you what will be removed before anything is deleted. If you can’t open the app, you can request deletion by email instead.

Delete from the app

Signed-in users and Guest users can delete their account from inside the app:

1. Open Hex Color Codes.
2. Open Settings.
3. Scroll to Danger Zone.
4. Tap Delete Account.
5. Open Review & Delete and check the account and what will be deleted, including your saved colors and the palettes you have published.
6. Tap the Delete Account button (Delete Guest Account for a Guest).
7. Confirm with Delete Everything.

Nothing is deleted just by opening Review & Delete. The app warns that deletion is permanent and cannot be undone, and you must explicitly confirm. The confirmation stays unavailable until the app has finished loading what will be removed.

What is deleted

When you confirm, Hex Color Codes permanently deletes:

• Your Hex Color Codes account.
• All saved colors that belong to your account, including which of them you marked as favorites.
• Every palette you published. Published palettes are deleted entirely. They no longer appear in Discover and are not kept anonymously.
• Your block list and your community-guideline acknowledgment.

The app also clears the deleted account’s saved drafts on this device. The app attempts to remove temporary copies created by the photo picker after reading them. The original photo stays in your photo library. Settings that apply to the whole device, such as light or dark appearance and the palette animation setting, stay as they are. Uninstalling the app does not delete your account or your cloud data; use Delete Account for that.

Subscriptions must be cancelled separately

Deleting your Hex Color Codes account does not automatically cancel an Apple or Google Play subscription. To stop future billing, use the store account that bought Pro:

• Apple: Settings → your name → Subscriptions → Hex Color Codes, or manage Apple subscriptions.
• Google Play: profile → Payments & subscriptions → Subscriptions → Hex Color Codes, or manage Google Play subscriptions.

Deleting the app does not cancel a subscription either. Cancellation and refunds follow the relevant store’s rules. You can request account deletion without first cancelling; manage billing separately if you want to stop renewal.

What is not deleted

Remove Ads is separate from your Hex Color Codes account. It belongs to your Apple App Store account on iPhone and iPad, or your Google Play account on Android. Deleting your Hex Color Codes account does not cancel it and does not refund it. If your store account still owns Remove Ads, it can be restored afterwards according to the store’s own rules. Purchase history is managed by Apple or Google.

Retained verification and anti-abuse records

Account deletion clears the active Credit-account state but keeps some moderation and operational records, a limited deletion marker, grant history, hashed eligibility receipts and purchase/bonus verification records to prevent duplicate grants, reused benefits and late writes to a deleted account. These records can still refer to the deleted account or a protected purchase identity; they are not public community content. Deleting and recreating an account does not reset previously used Welcome or purchase-bonus Credits.

Purchase history is also held by Apple or Google under their own rules. Account deletion does not promise automatic erasure of every purchase, verification or provider record. Copies of published palettes or links that others saved, and link previews cached by other services, may remain outside our control. See Privacy Policy — Data Retention and Deletion or contact support for questions about retained records.

What to expect

• You need a connection. The app checks with our servers before it starts, so deletion can’t begin offline. If it can’t safely start, for example because you’re offline, some changes haven’t finished syncing, or the sign-in check fails, nothing is deleted and the app tells you so.
• Signing in again. Depending on how recently you signed in, accounts that use email and password, Google or Facebook may be asked to sign in again. Guest accounts are not.
• Sign in with Apple. If you signed in with Apple, the app asks for a fresh Apple authorization and revokes Hex Color Codes’ Apple access as part of deletion. If that step fails, deletion does not go ahead.
• It may take a little while. Deletion has two stages: the app first submits your request, then our servers complete it. Once submitted, deletion is designed to keep going until it finishes, even if you close the app. If the process is interrupted, for example by a lost connection, a request can remain pending. If you aren’t sure whether deletion finished, contact support with your sign-in method.
• You’re signed out. When deletion is complete, the deleted account is signed out on that device.

Request deletion without the app

If you no longer have access to the app or your device, you can request account deletion from this website. Use the Request Account Deletion button above, or email support@altheagroup.net with the subject "Hex Color Codes Account Deletion Request."

To help us verify your account, please include:

• The email address associated with your Hex Color Codes account, if applicable.
• The sign-in method you used: email/password, Google, Facebook, Sign in with Apple, or Guest.
• Any other non-secret information that reasonably helps us identify your account.

Guest accounts

If you used Hex Color Codes as a Guest and no longer have access to the app or device, there may be no identifying account information available that would allow us to locate that Guest account. You’re still welcome to contact support for assistance.

Timing and verification

Email requests are processed once we can reasonably verify account ownership. We may contact you for additional verification. Once completed, deletion is permanent and cannot be undone.

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